Hire customer service staff
Control over your availability, quality and costs
Since 1999, Recruit a Student has provided flexible customer service staff as our motivated working students can handle your customer contact by phone, email, chat, and social media. With more than 25.000 active students, nationwide coverage, and 25+ years of experience, we quickly provide qualified customer service staff
Why hire customer service staff through Recruit a Student?
Cost-efficient and flexible
You pay only for the hours worked, with no continued wage payment during illness and no long-term contract obligations. That way you combine flexibility with low costs.
Multichannel customer contact
Our students handle phone, email, chat and social media, on site and remotely. So you offer customers a fast and professional response on every channel.
Always quick to scale up and down
During busy peaks or seasonal work, you scale up with extra staff within a few days. That keeps your availability up to standard, even when the number of enquiries suddenly rises.
How does hiring customer service staff at Recruit a Student work?
Request
During an introduction, we discuss your situation, identify your needs, and advise on the best flexible deployment of students.
Selection and matching
Matching and fast deployment
Ongoing support
Our students are well prepared, you define the onboarding, and we provide continuous support with planning, replacements, and scaling your workforce.
Hiring customer service staff at Recruit a Student
Recruit a Student is the specialist in supplying working students for customer contact. You bring in motivated, strong communicators who speak to your customers as if they were part of your own team. Hiring customer service staff is also known as outsourcing your customer service or customer contact. We select for communication skills, customer focus and problem-solving ability. Our students work seamlessly in common customer contact systems such as Zendesk, Salesforce and Freshdesk. That way you keep control over quality and customer experience, while we arrange the staffing.
Among other things, our students can take the following tasks off your hands:
- Telephone customer service and inbound calls.
- Email and chat support.
- Social media and webcare.
- Complaints, returns and order handling.
- Administrative tasks around customer contact.
You decide for yourself whether you bring in staff for part of your customer contact or for the entire operation. We're ready for you for temporary as well as structural deployment.
A fixed flex pool for structural customer contact
Do you need extra capacity all year round or in fixed seasons? With a dedicated student pool, you work with familiar faces who know your products, systems and customers. That shortens onboarding time, keeps service quality high and makes you less dependent on expensive last-minute hiring. During a peak, for example around the holidays or a product launch, you scale up in no time with people who are already trained. Recruit a Student builds and manages this flex pool entirely for you.
Hire customer service staff without employer risk
Recruit a Student is the legal employer of every student who handles your customer service. Contracts, payroll, insurance and administration are taken care of entirely by us, so you can focus on your customers and your growth. If someone drops out, we arrange a replacement. If you want to scale up or down, we adjust accordingly. That way you bring in customer service staff without employer risk.
What you get:
- Full employership: contracts, payroll and administration off your hands.
- Insurance arranged, including liability.
- Replacement in case of illness or absence.
- Flexible scaling up and down as needed.
- One dedicated point of contact who knows your organisation.
Our services: Types of customer service
Our students are ready to carry out various types of customer service for your organization. Among other things, they can:
By phone
Our students take over your inbound calls and speak to your customers smoothly and in a customer-friendly way.
Webcare and social media
Professional follow-up on questions and reactions on your social channels, in your tone of voice.
Email and chat
Fast, accurate handling of email and live chat, so your response times stay sharp.
Complaints and returns
Careful handling of complaints, returns and orders, with an eye for customer satisfaction.
Student staffing agency with nationwide coverage and local expertise
Recruit a Student combines a national network with the personal approach of a local employment agency. From our offices in key student cities, we help employers to smartly organize their flexible workforce and offer direct access to the local labor market. With Recruit a Student, you're guaranteed qualified staff who are available for immediate and flexible deployment.
Personal contact at our locations
Recruit a Student is always nearby. You'll find us in person in the most important student cities of the Netherlands. Find us in your region. Our recruiters are ready to assist you at the following locations:
Also active in your region: In addition to our office locations, we operate throughout the entire Netherlands. We have extensive student pools and active recruitment channels in cities including Groningen, Nijmegen, Enschede, Apeldoorn and Almere. Thanks to our recruitment tools and regional networks, we can quickly supply the right temporary workers throughout the Netherlands.
Frequently asked questions about hiring customer service staff
How quickly can I hire customer service staff?
We often propose a suitable working student within a few days. In urgent cases, we regularly manage it within 24 hours. Your customer service is usually running entirely through Recruit a Student within one week.
What does it cost to hire customer service staff?
You only pay for the actual hours worked, with no continued wage payment during illness and no long-term contract obligations. The rate depends on the channels, the volume and the desired staffing. Request a no obligation quote for a tailored price.
Which customer service channels can students take over?
Recruit a Student students can handle phone, email, chat and social media with day, evening and weekend staffing where needed. That way you cover all your customer contact channels from a single partner.
Can the customer service also be provided remotely?
Yes, our students work at your location or fully remotely, depending on what works best for your organization. A combination of both is also possible.
How do you safeguard quality and customer experience?
We select for communication skills, customer focus and problem-solving ability. Our students are often familiar with systems such as Zendesk, Salesforce or Freshdesk. Next to that, our students learn and adapt quickly to your organization.
In which regions can I hire customer service staff?
Through Recruit a Student, you can hire customer service staff throughout the Netherlands. We have branches in Amsterdam, Rotterdam, Utrecht, Eindhoven, Tilburg and Breda. In addition, we are also active in various cities such as Groningen, Nijmegen, Leeuwarden, Enschede, Apeldoorn and Almere.
Is hiring customer service staff the same as outsourcing customer service?
Yes, hiring customer service staff and outsourcing your customer service come down to the same thing: you have your customer contact handled by people from an external partner. Recruit a Student provides both under one approach, in Dutch and where needed in English.